Refund policy

COOLING-OFF PERIOD / RETURN OF GOODS

(a)  You have a statutory right to a cooling off period.

(b)  This period begins once your order is complete and ends 7 days after the Goods have been delivered.

(c)  If you change your mind about the Goods within this period, please notify us in writing via email to sales@logcabinspecialists.co.uk or via the postal system to the registered company address stating the reason for the return to arrange collection via our Carrier.

(d)  You will be liable for the return costs and our Carrier will invoice you directly.  Our Carrier will collect your Goods once they have received cleared funds.

(e)  You are responsible for ensuring that the Goods have been packed so that they are not damaged by your carrier during transit.  We cannot refund your order if the Goods are received in a damaged state.

(f)   We will check all Goods that we receive before refunding the cost of your order (minus any charges)

 *Any customers who are self building a cabin are recommended to do so within 1 week of accepting delivery from Timber Building Specialists Ltd – failure to adhere to this can cause the wood to warp, split and swell. This is because the wood is kiln dried and will readily adapt to its new environment. Timber Building Specialists Ltd will not accept any liability for issue arising due to the changing state of the wood (after a 1 week period from delivery) as we cannot control nor guarantee the conditions the cabin is stored in after delivery*

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@timberbuildingspecialists.co.uk. Please note that returns will need to be collected by our courier.

If your return is accepted, we’ll arrange a collection of the cabin with our courier. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@timberbuildingspecialists.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@timberbuildingspecialists.co.uk