1. Delivery Times
For In Stock cabins, our delivery dates are approximately 14-28 days.
For cabins not In Stock, these are manufactured per order at our mill in Europe, and can be on a 4-10 week delivery turn around depending on the manufacturing schedule.
We do not deliver on Saturdays, Sundays or on recognised UK Bank Holidays (including arrangement for Scottish and Northern Ireland Bank Holidays that do not apply to the entire United Kingdom).
Delivery dates are confirmed once the order is placed and we can work out an accurate delivery date.
Our haulage company will contact you by telephone when your Goods are ready to be dispatched to you.
We also will update regualrly on any changes.
All deliveries can be affected or delayed by international shipping, national holidays or mother nature.
Delivery Service –
(a) Our haulage company aim to deliver your cabin within 5 days of taking delivery (once arrived in uk) Although there may be slight delays due to seasonal demand and unforeseen circumstances.
(b) You must accept your delivery within 14 days of contact from us (Charges apply after 14 days @ £15 per week)
(c) We can offer delivery direct to your factory if you have a forklift service available - Please note that if taking delivery direct from factory, we require confirmation of access for artic and unloading. Any cabins being unloaded by agents are done at own risk.
2. Delivery Area Charges
To Other Areas not included in the Delivery Areas
(a) We can deliver to areas that are not Mainland UK.
(b) All such deliveries will be subject to an additional charge which will be costed by us.
(c) Please ask us for more information on your area if in doubt.
3. Premises and/or road restrictions
(a) At the time of placing your order you must advise us of any physical or other factors that could prevent successful delivery of your Goods.
(b) All deliveries are undertaken by one of our Carrier’s employees.
(c) All deliveries are to the kerb-side ONLY. Our Carrier is unable to deliver to gardens or any other areas within your property.
(d) If our Carrier is unable to deliver your Goods then we reserve the right to deduct the delivery and return costs from the purchase price of the Goods.
Signing for your Goods
(a) Only adults aged 18 years and over can accept Goods from our Carrier. A signature from an individual younger than 18 years of age CANNOT be accepted by our Carrier or by us as a successful delivery.
(b) If the delivery is to public premises, such as, but not limited to, a hospital, airport, hotel, or other business premises, we will consider that the person who signs to confirm receipt of the Goods is authorised to do so on behalf of the public premises. Our Carrier will accept this signature as proof of delivery.
(c) Due to the size, packaging and nature of the Goods that our Carrier will deliver, you may not be able to fully check the condition of the Goods.
(d) You must sign our Carrier’s delivery note to indicate that you have received the Goods. You must also add the word ‘Unchecked’ to the delivery note so that it is clear that you have not been able to check the condition of the Goods (unless point (f) applies and the Goods are visibly damaged.
(e) If you sign the Carrier’s delivery note/form/computer device in any other manner, we will deem that you have accepted the Goods as being of satisfactory quality.
(f) If your Goods which you consider have been seriously damaged DO NOT ACCEPT DELIVERY and contact us immediately.
5. Advising us of any damage to your Goods
(a) Please contact us via any of the usual channels.
(b) We will require photographic evidence of the damage that you advise us of.
6. Cancelling your Order after the Goods have been dispatched
(a) Please telephone us immediately to advise us that you wish to cancel your order.
(b) We may charge you for the return carriage of your Goods which will be deducted from the refund of your order.
(c) We will advise you of the costs of return carriage before we confirm that your order has been cancelled.
7. Cooling-off period / Return of Goods
(a) You have a statutory right to a cooling off period.
(b) This period begins once your order is placed by Log Cabin Suppliers Delivery Services.
(c) If you change your mind about the Goods within this period, please notify us in writing via email or via the post to the registered company address stating the reason for the return to arrange collection via our Carrier.
(d) You will be liable for the return costs and our Carrier will invoice you directly. Our Carrier will collect your Goods once they have received cleared funds.
(e) You are responsible for ensuring that the Goods have been packed so that they are not damaged by your carrier during transit. We cannot refund your order if the Goods are received in a damaged state.
(f) We will check all Goods that we receive before refunding the cost of your order (minus any charges and re-stocking fee as per our terms and conditions).
8. Self Build
*Any customers who are self building a cabin are recommended to do so within 1 week of accepting delivery from Timber Building Suppliers failure to adhere to this can cause the wood to warp, split and swell. This is because the wood is kiln dried and will readily adapt to its new environment. Factory Cabins Delivery Service will not accept any liability for issue arising due to the changing state of the wood (after a 1 week period from delivery) as we cannot control nor guarantee the conditions the cabin is stored in after delivery*
